Working Together to Serve Our Community
We’re committed to working with you, our Community Partner Network, to maintain a positive partnership with the vision of ensuring Chester County’s food insecure community has access to nutritious and familiar food. Each partner plays a unique role in this work. Our work together is about more than food. It is also about capacity, support, engagement, education, and advocacy. We work with each of you to serve our community.
Online Ordering
Monthly Reporting
Resources
Retail Rescue
Schedule A Training With Us
Feedback & Quality Control Report
Please use the feedback form to report concerns related to service and communications. This form is only for non food related feedback.
Please use the Quality Control Report to report any signs of damage, decay, pests, or inaccurate product received from CCFB.
Please use the Inventory Request Form as a sounding board for special requests or anything you want the CCFB Procurement Team to know!
Join Our Partner Network
We rely on over 160 community partners across Chester County to get food to our neighbors in need. If you are a community service organization and would like to provide food and/or meal assistance to our neighbors in need, connect with our Community Partnership team.
FAQs
Our operational hours are Monday through Friday, from 8:30 AM to 4:30 PM. Pick-ups must be scheduled between 10 AM and 12 PM. For any urgent requests outside of these hours, please contact us, and we will do our best to assist you.
CCFB is typically closed on the following holidays: New Year’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve. Please check with us beforehand if you are unsure about specific holiday closures.
If you need to adjust or cancel your distribution, please notify us as soon as possible so we can update our records and plan accordingly. Contact us at orderfood@chestercounty.org to inform us of any changes, including holiday adjustments. If you would like to change your original distribution hours, please reach out to agencysupport@chestercountyfoodbank.org.
To coordinate delivery changes, please reach out to our logistics team at orderfood@chestercounty.org as soon as possible. We will work with you to ensure that the change is accommodated without disrupting our schedule.
One person on your staff MUST hold a valid Food Bank Handler certificate or a ServSafe certificate to ensure food safety standards are met. Please check the expiration date of your certifications to ensure compliance. For more details on certification requirements, please contact agencysupport@chestercountyfoodbank.org.
If you’ve forgotten your PWW password, please do not attempt to reset it. We will help you resolve the issue. Please contact orderfood@chestercounty.org for assistance.
Monthly statistics can be submitted via the PWW. Please log in to your account and navigate to the “Statistics” section. If you need assistance, feel free to contact us.
Self-declaration forms should be completed and kept in a locked, safe location. You must retain the forms for three years plus the current year. If you’re unsure how to proceed, please contact our support team at agencysupport@chestercountyfoodbank.org for guidance.
If you are unable to attend a scheduled Food Provider Meeting, please inform us in advance. Attendance is required, and missing a meeting may affect your partnership with us.
Yes, CCFB offers volunteer support. If you’d like volunteers to assist with your operations, contact us at agencysupport@chestercountyfoodbank.org for further details.
Contact Us
We are here to support you. If you couldn’t find the resources you needed, contact us.
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.